2022-09-20 08:08:21
INDEX has established a dedicated service department to rebuild tool-holders at its North American headquarters in Noblesville, IN. Previously, the company processed all such rebuilds at its parent company in Germany. By investing in bringing this capability to the United States, INDEX expects to cut lead times for rebuilds by 50% to 70%.
When INDEX rebuilds one of its toolholders, engineers fully disassemble the unit and inspect the housing and shafts. Any internal mechanical component demonstrating signs of wear is replaced, ensuring that the toolholder is fully restored to its original operating condition. INDEX offers this service for toolholders sold with any of its machines, including its production turning centers, turn mills, CNC multispindles and the TRAUB line of sliding- headstock lathes.
“We are constantly looking for ways to more comprehensively meet our customers’ needs,” said Matt Voyles, Director of Customer Support and Operations at INDEX. “We have had a lot of customers tell us that they want the level of quality we provide when rebuilding a toolholder, but that they cannot wait the amount of time it takes to send their unit to Germany. The investment we have made in creating a USbased toolholder rebuild department provides an immediate and clear benefit to customers.”
The engineers performing toolholder rebuilds have been factory trained at INDEX’s global headquarters in Germany, and the process in the US mirrors INDEX’s longstanding procedures.
Manufacturers wishing to receive a quote for having a toolholder rebuilt can log into their iXshop account on INDEX’s website or submit a request via email to spareparts@index-usa.com.
For more information contact: INDEX Corporation 14700 North Pointe Blvd. Noblesville, IN 46060 317-770-6300 spareparts@index-usa.com sales@index-usa.com https://us.index-traub.com
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