2016-04-28 04:58:45
LVD Strippit will expand its U.S. customer service operations with the addition of three regional support centers in strategic locations. A Midwest Support Center in the Minneapolis-St. Paul metropolitan area opened on March 1, 2016. Two additional support centers in Charlotte, NC, and Dallas, TX, to assist customers in the Southeast and Central/Southwest areas will open in the third quarter. Customers in the Northeast will be serviced through the company’s Akron, NY, headquarters.
“By adding support centers in key regions across the country, our goal is to deliver better overall customer support and more personalized attention at the local level,” said Mathieu Vanbraekel, LVD Strippit Customer Service Manager. “Having a regional sales and service presence puts us closer to our customer base and helps us more quickly deploy service technicians where and when they are needed for the fastest, most efficient service response possible.”
Each new support center will offer comprehensive service support, including spare parts, upgrades and retrofits. The centers will also house a range of LVD Strippit sheet metal fabrication equipment for training and demonstration purposes.
LVD Strippit’s Midwest Support Center—the first of its regional support centers to open—is located in the Twin Cities metropolitan area, bordering Minneapolis. Service Manager Michael Eisenhuth will oversee all operations at the Midwest facility, which is also the site of design and engineering functions for the company’s tube laser cutting business. Customers can contact the Midwest Support Center at msp@strippit.com, call or text 612-276-5369.
“Our support centers will act as complete service and support hubs and will be staffed with factory-trained service techs offering phone and onsite service support,” added Vanbraekel. “Each support center will also include a machinery demonstration and training area, and will have the capacity to house more commonly used spare parts for immediate access.”
For more information contact: Strippit, Inc. 12975 Clarence Center Road Akron, NY 14001 800-828-1527 service@strippit.com www.lvdgroup.com
©Gross Publications. View All Articles.