West Manufacturing News • Mar 23 • Cosen Saws Offers Support for Machine Parts

“Since Cosen Saws’ beginning in 1976, Cosen has grown and evolved to meet customer’s needs,” said a company spokesperson. “The commitment to the needs of customers has never changed. In an effort to be proactive, the Cosen Saws parts department is constantly reviewing the parts inventory and processes to ensure that the best customer experience can be offered as well as maintaining a sufficient inventory of parts for repair. No matter how large or small the parts order is, Cosen promises to give the attention and service each and every customer deserves.”

Cosen Saws parts department spans over 3,500 sq. ft. This includes a comprehensive inventory of replacement band saw parts that are always ready to ship as soon as customers need them. “With the importance of uptime and proper maintenance of band saw machines, Cosen does their best to keep inventory up to date for all machines including common and uncommon parts in order to make sure the parts you need for your machine are always available. This ensures the best customer experience and makes sure saws are always up and running,” said the spokesperson.

Cosen Saws parts department is always available to assist customers during working hours, Monday through Friday from 8 AM to 5 PM EST. They can help to figure out which parts customers may need, place orders for those parts and check on any current orders. Also, if customers are unsure of which parts are needed, the Cosen team will work to help identify the correct match. From there, that part can be reordered or quoted and put on record in case it is ever needed again.

“Cosen Saws stands behind their products and for that reason also assure quality customer service and support for as long as you have your machine. Do not hesitate to contact the parts department for any questions or concerns you may have,” said the spokesperson.